Desktop Support tasks handled by VUIT (submit a ticket) :
- Ordering of computers, though LTDS begins the process (see below)
- Imaging computers
- Imaging circulating computers
- Managing the Deep Freeze server
- Deploying computers to staff
- Support for computer applications not specific to the library (Office365, Web browsers, Windows Login, etc.)
- Support for computer hardware, operating systems, and applications
Desktop Support tasks handled by LTDS (submit an INFORM):
- Ordering new computers and hardware (LTDS orders these through VUIT
- Final preparation of circulating laptops and distribution to libraries (adding Alma, assigning location, etc.)
- Support for library specific software (ILLiad, Alma, Able, etc.)
- Support for peripherals (monitors, scanners, barcode readers, etc.)
- Replacement of peripherals (often in coordination with VUIT)
- Support for specialized equipment and printers not supported by VUIT or Card Services
If you are uncertain where something should be reported, please either post a question to the Library LTDS support channel in Teams or submit an INFORM.