macOS Catalina Released

Apple has released the latest version of the Mac operating system: macOS Catalina (10.15). Currently, there are no plans to push this upgrade out via AirWatch, so staff may choose to manually install if desired. However, a couple of things to keep in mind before you upgrade:

Catalina drops support for 32-Bit apps

We don’t recommend upgrading to macOS Catalina without first confirming that the apps you need are 64-Bit. 32-Bit apps will not work on Catalina.

How can I tell which apps are 32-Bit?

Here’s a quick and easy way to check:

  1. Click the Apple icon on the left side of your menu bar
  2. Select About This Mac
  3. Select System Report…
  4. Under Software (third drop-down), choose Applications
  5. Look under the field 64-Bit (Intel) to see which of your apps are 64-Bit vs 32-Bit; you can click on the field to sort 32-Bit apps first

What do I do if an app I need is 32-Bit?

First, check to see if your app is up-to-date; if not, install the updates. If this doesn’t resolve the issue, then you’ll have to stick with your current version of macOS until you can find a suitable alternative, or the app’s developer updates to 64-Bit.

Upgrading Parallels

Upgrading macOS before installing the latest version of Parallels may prevent your VMs from booting up. If you use Parallels and would like to upgrade macOS, please let LTDS know via INFORM so we can purchase a new Parallels license for you first.



With that said, it’s generally a good idea to wait for a major update (10.15.1) or two (10.15.2) before upgrading to a new macOS. This gives Apple time to identify and resolve many of the initial issues related to a new macOS release. If you have any questions or concerns about updating your Mac to Catalina, please let us know!

AirWatch for Staff Macs

As many of our staff Mac users are aware, LTDS is in the process of deploying AirWatch, a mobile device management (MDM) solution that the University uses to administrate Macs around campus. Moving to AirWatch allows us to remotely manage our Mac computers through a central online console. Through this console, we’re able to:

  • See the current owner of a computer
  • Read information about the model to inform hardware replacements
  • View the OS version to ensure that everyone is using a currently supported macOS
  • Deploy applications
  • Assign profiles to computers that enforce specified policies, like FileVault encryption
  • Lock the device should it ever become lost or stolen
  • Provide an App Catalog in the Dock from which you can install on-demand applications as desired

If you have any questions about or issues with AirWatch, please let us know.

Using Microsoft Planner to organize your projects

A few years ago, many of us in the library discovered Trello and began using it to help our projects stay on track and organized. It’s been a wonderful tool, but unfortunately for us, they recently went to a new pricing setup that prevents the library from using it going forward.

Fortunately, this happened just as the library was starting to move toward using the Office 365 suite of applications provided by the university. One of the applications in the suite is Microsoft Planner, a project planning tool that is very similar to Trello. LTDS is encouraging library staff to make the transition to Planner as you have new projects to track. Several library groups have already started using Planner, including LTDS (unit), ACE (unit), and the Revised Common Lectionary group (project). You might want to use it as a department, a committee/task force, a project group, or any other configuration of people. It’s up to you!

Don’t worry — we’re here to help you get started! Simply submit an Inform to get the process rolling. LTDS must do the initial setup for you at this time, and then you’ll have free reign to set up your tasks (cards) within your plan (board). LTDS is also available to provide a basic overview of the Planner interface.

Public Mac Deep Freeze Upgrade

With macOS High Sierra, Apple introduced a new file system creatively named Apple File System (APFS), replacing the old HFS+ file system (also known as Mac OS Extended) from the 90s. Unfortunately, Deep Freeze at the time was incompatible with APFS-formatted volumes, preventing us from upgrading our public Macs beyond macOS Sierra. For those unfamiliar with Faronics Deep Freeze, it is reboot to restore software; in other words, any changes made to a computer do not persist across reboots, thus protecting the machine and reducing administrative time.

Faronics recently released Deep Freeze Mac version 7 with full APFS compatibility, allowing us to upgrade to the recently released macOS Mojave starting with the Science Library’s public iMacs. LTDS plans to upgrade the remaining public Macs this summer.

What has LTDS been doing the week of 8/31-9/6

Alma/Primo (Jamen, Nancy, Tao)
* Replaced Alumni IDs with Alt-IDs (from Sirsi)
* Continued to work on clean-up projects including the duplicate charges
* Configure Sandbox access
* Continue working on notification letters

Desktop/Application support (Judy, Matt, Nancy, Jamen)
* Deployed a few new laptops
* Processed new and released ETD’s/troubleshoot ETD’s
* Ordered equipment, computers and software
* Troubleshooting hardware issues
* Worked with VUIT on increasing resources to improve performance

Digital Collections (Nathan, Judy, Scott)
* DIL got up to full speed with a working plan for scanning
* Continued to upload items into the system
* Scanned items for upcoming Divinity exhibit
* Created book batches to prepare items for ingest
* Ingesting ESSSS scans & troubleshooting

Web/Web applications (Jodie, Jamen, Matt)
* Drafted document detailing the election process for Library Advisory Council
* Resolved several issues with the commodore-r-group repo/website in Github
* Renewed & installed SSL certificates
* Setting up “From the Director’s Chair” box on Biomedical home page
* Continued cleaning up formatting issues
* Implemented accessibility improvements on Heard and division home pages

Other (all):
* Triage inform tickets
* Alumni access issues
* Answering Libanswers related to Alma/Library Catalog
* Training of LTDS Student Assistants
* Calibrate and test 3D printer upgrade
* Begin adding LogMeIn and local accounts to podium computers

Inform tickets resolved through Thursday:

What’s New in the Digital Imaging Laboratory

Successful digitization results in a digital image that best depicts the physical item being digitized as accurately as possible. To ensure truthful color reproduction, color values must be matched to a known target.

Library Technology and Digital Services recently acquired X-rite’s ColorChecker, color reference targets, and camera calibration software for use in the Digital Imaging Laboratory. A digital image of the ColorChecker’s reference target is captured by each digital camera in the laboratory. These images are uploaded in ColorChecker’s software to create a DNG file. The DNG file is used to create a color profile. The color profile is then used across the lab’s image editing software to calibrate or recalibrate the color values of images created by the laboratory’s cameras.

The following samples from Le Vingtieme Siecle illustrate a digital image before color calibration and after color calibration.



It is easy to discern the difference in color values. The color values of the bottom image best match the color values of the actual page.The ability to ensure color accuracy is vital to any digitization project.

LTDS August 12 – 19, 2018

The team continues to work on clean-up projects while balancing enhancements to Alma/Primo with other projects that were delayed due to implementation.

  • Alma/Primo (Jamen, Nancy, Tao)
    • Added users and refined roles
    • Loaded orders
    • Completed registration form and implemented
    • Continued work on clean-up projects (removing duplicate barcodes)
    • Discussed TOU changes
    • Prepared for changes to the letters
    • Working through migration issues
  • Desktop/Application support (Judy, Matt)
    • Replaced several smaller monitors
    • Configured a new mac mini for Central reference
    • Replaced and re-imaged several computers for staff
  • Digital Collections (Nathan, Judy, Scott)
    • Continued to add more items to Fedora
    • Re-calibrated scanner
    • Continued preparation for the Islandora audit
  • Web (Matt Jodie)
    • New WordPress site
    • Updated wording on TVNews website
    • Corrected errors resulting from migration
    • Tested accessibility improvements
  • Other (all)
    • Worked with VUIT to help hand-off classroom support (fall semester trial)
    • Continued to catch up on processing new and older ETDS
    • Upgraded Archives space

The team also resolved various issues reported through INFORM.

LTDS Last week (July 23-28)


Alma, PrimoVE, and the web refresh went live  Monday and Tuesday!  Although these activities we the highlight of the week,  the team also worked on several additional items including the issues below.

  1. Circulation transactions in Alma are duplicated
    1. Caused by some transactions not loading correctly during the final switch over.  Ex Libris is working on the solution.  We expect this to be resolved within a week
  2. Duplicate charges appearing in user accounts
    1. This is the same issue as #1 and should be resolved within a week
  3. Missing holding and item records
    1. Some of the items and data (<0.3%) did not migrated correctly.  Many of these can be corrected in an automate method but the fix needs to wait until the circulation transaction issue is resolved (#1).
  4. Web site access strangeness
    1. The majority of these issues were caused by the DNS changes and were corrected within 24 hours as the various DNS servers were updated.  At least one issue was caused by the storage issues across campus (see #6) but has been resolved.
  5. Unable to connect to Acorn/Workflows to verify information
    1. This is a side effect of the storage issues on Wednesday.  It appears that the indexes were corrupted which we are working to resolve now (thanks Jamen).
  6. Non-responsiveness of the Lectionary, ETD, DiscoverArchive, Digital Collections news online, public website (indirectly),  and other applications
    1. Caused by a campus storage issue on Wednesday and has been resolved.
  7. Some public computers (virtual computers) not responding or unable to login
    1. Caused by the storage issue (#6) and should all be respond now.
  8. TVNews Standard Definition SnapStream server in the Baker server room
    1. The issue originated with a blown transform across from Baker.  Once the power was restored, the UPS in the server room did not respond.  This is the only remaining server in Baker and is in Baker due to the cable connections.  The system is now running but we are working on a permanent solution.
  9. A few printers with scan to email functionality stopped sending email.
    1. A side effect of the web refresh, web server migration.  Most (all??) of these issues have been corrected.
  10. Various Alma items
    1. The implementation team is working to update the configuration in various areas of the system.   Many of these changes had been in pre-production but added after June 27th.  As a result, the change need to be made again in the system (many thanks to Jake, Michael, Mary Ellen, Tao, Nancy, and Jamen for quickly starting the edits).