Mapping drives

There are times where you need to map a network drive, either because you have lost access somehow or you have been granted access to a network drive. To do this, please follow the below instructions (to do this, you either need to be on campus or on the VPN):

Click on the File Explorer icon in the toolbar:

If you do not have the File Explorer icon, in the box “Type here to search”, click inside the box and enter “File Explorer”. If you do not have either the File Explorer icon or the search box, you can search the Start Menu for File Explorer.

Then in the window that pops up, click on “This PC”. It may also be labeled “My Computer”:


Then, in the top menu options, click the “Map network drives” button:

In the pop up windows that displays, change the Drive letter to whatever you want. For your personal drive, that will be N:. For the shared folders, that would be G:

In the folder text box, enter the information you have received from LTDS. For the N: drive, that would be \\\VUL\users\yourVUNetID and for the G: drive, that would be \\\VUL\Workgroups. Any other network share would need to come from LTDS for the exact path.

Make sure the “Reconnect at sign-in” box is checked. This way you won’t have to remember to do this – it will automatically reconnect to the network share upon relogin.

Click “Finish”. If you are authorized to access that network folder, it will automatically pop up with the folders/files. If you have any trouble or issues with this, please submit an INFORM.


Set Browser to Clear Cache When Closing

Sometimes our browsers get clogged and cause issues, especially when trying to access sites that are behind protective layers. Then we have to tell users to go clear their browser’s history and cache. There is a way that this can be done automatically, though, when a user closes their browser. Please see below for how to do this based upon your preferred browser:

Internet Explorer

  1. Open IE browser
  2. Click Tools Internet Options Advanced tab
  3. Scroll down to the Security section and then check the box: Empty Temporary Internet Files folder when browser is closed
  4. Click OK


  1. At the top of the Firefox window, click the Firefox button and then select Options
  2. Select the Privacy panel
  3. In the History section, set Firefox will: to Use custom settings for history
  4. Select the check box for Clear history when Firefox closes
  5. click the Settings… button. The Settings for Clearing History window will open
  6. In the Settings for Clearing History window, click the check mark box next to Cache.
  7. Click OK


  1. Open the Chrome browser
  2. Open the Chrome Toolbar (3 lines to the right of the URL window) and then select Settings
  3. Select Show advanced settings…
  4. Click the Content Settings button located under the Privacy section
  5. Under first section labeled Cookies, select Keep local data only until you quit your browser
  6. Click Done

Add a Shared Exchange Mailbox (SEM) to your Outlook client

1. In your Outlook, click “File” menu, then “Add Account”.


2. The Account setup window pops up, type in the SEM email address, in this case, click “Connect”.


3. If prompted, choose “Office 365” option, then in the next “Microsoft login page”, erase the pre-fixed email address, type in your Vanderbilt email address and your epassword, here I used my Vanderbilt email as an example.







4. If the following screen shows up, choose your Vanderbilt email, go through and type in your epassword.


5. Once you see the following screen, your account is set up correctly. Log out your outlook, log back in, the system will start to load emails from the new account, it may take a while.


6. Log out your outlook, log back in, now you should see the SEM mailbox added to your account.


Troubleshooting tips:

  1. Make sure you know the exact email address for the SEM mailbox.
  2. Make sure you VU email account has been given access right to the SEM mailbox. (check to see whether you can access the SEM mailbox via the web).
  3. If you are still having issues, submit an INFORM, or come to the Friday LTDS office hour.


Working with EndNote

EndNote is a popular piece of software that is used by many members of the Vanderbilt Community.  First and foremost, the most efficient way to find the full-text of an article is through starting at, but if you want to try the following options, it may save you a little bit of time, but the first thing you need to do is to make a couple of changes to your Preferences. When you are in the EndNote client, go to Edit -> Preferences:

In the OpenURL path, enter the following:

And in the Authenticate with URL, enter the following:

You can also select the “Automatically invoke Find Full Text on newly-imported references”.

Then click “Apply” and OK. There are two ways from within EndNote to potentially find full text. The first utilizes the “Find Full Text” feature within EndNote.

This option will try to locate full text of the articles selected. You will be prompted to Authenticate with your VUNet ID/epassword and if it is successful, there will be paperclip next to the Author.

NOTE: Based on our experience, this is rarely reliable. If you are not successful, try option #2:

Here, we will utilize the OpenURL option. There are a couple of ways to get to it. First, make sure the article you want to find is selected, then go to References -> URL -> OpenURL Link:

The 2nd method is to right-click on the article

This will take you directly to the Vanderbilt Library’s catalog where you can then access the full text if it is available.

This is just a couple of ways that you can utilize EndNote. If you have any questions, feel free to contact us.

How to access Shared Exchange Mailbox via the web

Occasionally, there are problems with the Outlook client but you really need to access a shared exchange mailbox. One way to do this is via the web:{emailbox}

So, if you are trying to access the Central Circulation email box, your URL would look like this:

It will then prompt you to log in, which you will use your own Vanderbilt email address and epassword and if you are authenticated & authorized, you will see the mailbox.

Outlook365 Spam Protection Update

On October 15, 2019, please be advised on the upcoming change to how spam will be handled:

“Microsoft Office 365 is updating the quarantine notifications and alerts messages that users will receive. Currently, users can release emails from quarantine directly from the notification email. After mid-October, users will no longer be able to release quarantined emails from the notification email itself; they will only be able to “Block Sender.” To review and release quarantined emails back into their mailbox, users will have to sign in to the Office 365 Security and Compliance Quarantine website.” (from


Basic troubleshooting: Delete Outlook Profile

Sometimes, Outlook can be problematic and no matter what you try, you still get either annoying pop ups or you’re not receiving emails that you believe you should be. One basic way to troubleshoot this issue is to delete the profile your computer is using for Outlook. What this does is force Outlook to rebuild your profile, giving you a clean start, so it does not hurt anything to try this.

First, you need to go to your Control Panel.

Then go to “User Accounts”

Then go to “Mail”

In the window that pops up, click on “Show Profiles”

In the next window that pops up, you should see one profile, which is your default profile. Click the “Remove” button.

Once completed, click OK. For best results, reboot your computer and then start up Outlook again. This only takes a few minutes to complete but is one anyone can try as a method to troubleshoot Outlook issues.

Blocking unwanted calls

Most of us already have in place a method to block spam emails. And with our cell phones, we can easily block calls. But what about Skype for Business? Is there a way to block unwanted calls there? I am here to tell you that yes, there is way to do this, but it does require a little effort. First and foremost, you have to know what number you are wanting to block. Then, we have to create a Contact within Outlook (which is integrated with Skype for Business).

Open up Outlook, go to “New Items” and select “Contact”:

Enter a recognizable name, something like “Blocked Contacts”. Enter a bogeous email address (something like And then under Phone numbers, enter the phone number you want to block. Be sure to include the +1 (for US) and the area code.

Now, go to Skype for Business and search for the contact you created:

Right-click on the contact, go to “Change Privacy Relationship” and select “Blocked contacts”:

You will then get a message, stating that once this user is blocked, they will not be able to contact you in any way – including phone calls (which is what we want). Just click “OK” and voila!, you are now blocking that unwanted caller. Now please note, you can add more numbers to this contact you created, but only up to 7 numbers. After that, you would need to create another Contact and do the same process as above. Hopefully you will not need to use this a lot, but for those annoying fax calls or telemarketers, it might come in handy.

(Thanks goes to Sele Training who provided a YouTube video explaining this, found here:

Using Microsoft Planner to organize your projects

A few years ago, many of us in the library discovered Trello and began using it to help our projects stay on track and organized. It’s been a wonderful tool, but unfortunately for us, they recently went to a new pricing setup that prevents the library from using it going forward.

Fortunately, this happened just as the library was starting to move toward using the Office 365 suite of applications provided by the university. One of the applications in the suite is Microsoft Planner, a project planning tool that is very similar to Trello. LTDS is encouraging library staff to make the transition to Planner as you have new projects to track. Several library groups have already started using Planner, including LTDS (unit), ACE (unit), and the Revised Common Lectionary group (project). You might want to use it as a department, a committee/task force, a project group, or any other configuration of people. It’s up to you!

Don’t worry — we’re here to help you get started! Simply submit an Inform to get the process rolling. LTDS must do the initial setup for you at this time, and then you’ll have free reign to set up your tasks (cards) within your plan (board). LTDS is also available to provide a basic overview of the Planner interface.

Build Your Own Search Widget

Did you know that you can create your own search box, customized to included limits such as your Library or even a search query? It is readily available to anyone who would like to try it out and is found here:

Where can you use this widget? If you have a Libguide and want to actually “guide” students to resources, you can do so by providing this search widget. This is just one of many tools we have available. Try it out and let us know what you think!

Your LTDS Team