Basic troubleshooting: Delete Outlook Profile

Sometimes, Outlook can be problematic and no matter what you try, you still get either annoying pop ups or you’re not receiving emails that you believe you should be. One basic way to troubleshoot this issue is to delete the profile your computer is using for Outlook. What this does is force Outlook to rebuild your profile, giving you a clean start, so it does not hurt anything to try this.

First, you need to go to your Control Panel.

Then go to “User Accounts”

Then go to “Mail”

In the window that pops up, click on “Show Profiles”

In the next window that pops up, you should see one profile, which is your default profile. Click the “Remove” button.

Once completed, click OK. For best results, reboot your computer and then start up Outlook again. This only takes a few minutes to complete but is one anyone can try as a method to troubleshoot Outlook issues.

How to Set an Out of Office Reply

It’s good business practice to set an Out of Office Reply before leaving for vacation, holiday or sick time. Follow these easy steps:

In Outlook, chose File tab in the blue ribbon.

Out of Office Replies, Step 1

Next, choose Automatic Replies (Out of Office) button.

Out of Office Replies, Step 2

The next window allows you to choose a start time and end time range. Also, enter text you want to display  in the email, while you’re out. Follow these steps:

  • Click on Send automatic replies and choose a time range.
  • Choose the font and size for your message.
  • Type in the text you want to include in your message.

Out of Office Replies, Step 3

Click OK and you’re done.

Recover Deleted Items in Outlook

You have been working away in your Outlook, trying to clean up space. The Delete key is a wonderful thing for this process, but suddenly you realize something. You have deleted emails you did not want to delete! Oh no! Is there anyway this can be retrieved???

Oh NO!

Well, never fear! IT is here! Deleted items are held in Recover Deleted items for 30 days before being permanently deleted. Right click the “deleted items” folder and select “recover deleted items” and choose to recover those items. Voila! You are back in business!

Vanderbilt Library Address Book

How to display the Library Address Book in Outlook 2016.

  1. Click on the ellipsis (…) at the bottom of the left hand column.
  2. Choose Folders to open public folders.
  3. Click on arrow beside All Public Folders.
  4. Browse to University, click on arrow.
  5. Browse to Library, click on arrow.
  6. Browse to Library Address Book.
  7. Right click on Library Address Book and choose Properties.
  8. Click on the Outlook Address Book tab.
  9. Check the box for Show this folder as an e-mail Address Book.
  10. Choose OK.
  11. Launch a new email and chose the “To” button.
  12. Under Address Book, chose Library Address Book. A list of library staff and distribution list will display.
  13. Under Search, type name of staff member or name of distribution list or scroll down.
  14. Double click on the name and it will display in the “To” field. To choose more than one name, search again and double click. All names will display in the To field.
  15. Choose OK.
  16. You’ll see your choice in the “To” field of the new email.
  17. To see all names in a distribution list, click on the + sign.